Returns & Warranty
Returns, Refunds & Exchanges
We want you to love every piece from Maison Mère & Fils. If something isn't right, here is how it works.
30 days to decide
You have 30 days from the day your order arrives to return or exchange it. Pieces must be unworn and sent back in their original packaging and condition.
Personalized pieces
Pieces made for you, such as engraved, name or birthstone jewelry, can't be returned or exchanged unless they arrive faulty or not as described.
How to start a return
Email us at info@mereandfilsjewelry.com with:
- your order number
- the piece(s) you want to return
- the reason
- a clear photo of the piece(s)
We'll reply with the return address and next steps. Please don't send anything back before you hear from us, as returns sent without approval can't be processed.
Return shipping
Return shipping is paid by the customer, unless the mistake was ours (a faulty, damaged or wrong piece). In that case we cover it.
Your options
- Store credit, no return needed: keep the piece and receive store credit for the full order value. No fee and no shipping costs.
- Refund to your original payment method: a 15% restocking fee applies to non-personalized pieces. This fee is waived if the piece was faulty, not as described, or sent to you by mistake.
- Exchange: the quickest way is to return the piece for store credit or a refund and place a new order for the piece you'd like.
When you'll receive your refund
Once your return arrives and is checked, we process your refund within 7 business days and send you a confirmation email. Your bank or card provider may need a few extra days to show it on your statement.
Cancelling an order
- Personalized orders: within 1 hour of purchase.
- All other orders: within 6 hours of purchase, as long as the order hasn't started processing.
Email info@mereandfilsjewelry.com with your order number. After these windows, or once an order is being prepared, it can no longer be cancelled.
Discounts and promotions
Promotions can't be combined or added to an order after it's placed. If a price adjustment is given, it is issued as store credit.
Faulty or damaged pieces
Every piece is covered by our 2-Year Quality Guarantee. If something breaks, tarnishes or fades through normal wear, we'll replace it for free, shipping included.
Why we ship the way we do
Maison Mère & Fils works with a global warehouse in Europe. Shipping straight from there, without extra middlemen or shop fronts, is how we keep our pieces affordable while keeping the quality high.
Questions? Write to us at info@mereandfilsjewelry.com, we're happy to help.
