FAQ
Help Center
Find quick answers below. Can't find what you're looking for? Contact us.
Orders & Shipping
Do you ship to my country?
We currently ship within Canada.
How much does shipping cost?
Shipping is free on every order within Canada, sent with UPS.
How can I track my order?
When your order ships, we email you a tracking link. You can also find the status in your order confirmation email.
Can I change or cancel my order?
Personalized orders can be cancelled within 1 hour, all other orders within 6 hours, as long as they haven't started processing. Email us at info@mereandfilsjewelry.com with your order number.
Where do you ship from?
We work with a global warehouse in Europe. Shipping straight from there is how we keep our pieces affordable.
Returns & Guarantee
Can I return my order?
Yes, within 30 days of delivery, unworn and in original packaging. Personalized pieces can only be returned if faulty. Read our Returns & Refunds policy.
How do I start a return?
Email info@mereandfilsjewelry.com with your order number, the piece(s), the reason and a photo. We'll send you the next steps.
Do I get a refund or store credit?
Your choice. Keep the piece for full store credit with no fee, or return it for a refund to your original payment method (15% restocking fee on non-personalized pieces, waived if the piece was faulty or wrong).
When will I get my refund?
Within 7 business days after your return arrives and is checked. Your bank may take a few extra days.
What does the 2-year guarantee cover?
Breakage, tarnishing and fading from normal wear for 2 years. We replace the piece for free, shipping included. See our Quality Guarantee.
Product & Care
What is your jewelry made of?
A base of premium stainless steel, plated with 18k gold (about 1 micron) and sealed with a clear protective coating. Our pieces are lead-free and nickel-free, water-resistant and made to resist tarnishing.
How do I find my ring size?
Wrap a thin strip of paper around your finger, mark where it meets, measure the length in millimetres and compare it with the size chart on the product page. If you're between sizes, choose the larger one.
How do I care for my jewelry?
Store pieces separately, put them on after perfume and lotion, and wipe them with a soft dry cloth. See our Jewelry Care guide.
Do you offer gift wrapping?
Yes. Every order arrives in gift-ready packaging, so it’s ready to give.
Contact us
We're a small team and we answer every message ourselves.
Email: info@mereandfilsjewelry.com
Phone: +1 833-247-2473
To help us help you faster, please include your order number and, if it's about a piece, a clear photo.
