Quality Guarantee
Our 2-Year Quality Guarantee
We make jewelry to be worn every day, so we stand behind it. Every Maison Mère & Fils piece comes with a 2-year quality guarantee from the date of purchase.
What's covered
- Breakage from normal everyday wear
- Tarnishing
- Fading of the finish
If your piece is covered, we replace it for free, including shipping.
What's not covered
- Damage from misuse or accidents
- Damage from improper storage
- Lost pieces
- Normal signs of wear, such as light surface scratches
How to make a claim
Email info@mereandfilsjewelry.com with your order number, a short description of the issue and a clear photo of the piece. We'll get back to you with the next steps.
What our pieces are made of
Every piece starts with a strong stainless steel base, plated with 18k gold (about 1 micron) and finished with a clear protective coating that adds shine and helps protect against moisture, scratches and tarnish. Our jewelry is lead-free and nickel-free, water-resistant and tarnish-resistant, made to be worn every day.
Every order arrives in gift-ready packaging.
Caring for your piece
- Store each piece separately in its pouch or box so it doesn't scratch.
- Put your jewelry on after perfume, lotion and hairspray.
- Wipe it gently with a soft, dry cloth after wearing.
See our Jewelry Care guide for more tips, or our Returns & Refunds page for returns.
