Privacy Policy

Privacy Policy – Maison Mère & Fils

1) WHO WE ARE

1.1 Thank you for visiting mereandfilsjewelry.com. This policy explains how we handle your personal information when you use our website. Personal information means any information that can be used to identify you.

1.2 Maison Mère & Fils is responsible for the personal information collected through this website. We handle it in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. For any privacy question, contact us at info@mereandfilsjewelry.com.

1.3 To protect the transfer of personal information and other confidential content, this site uses SSL or TLS encryption. You can recognize an encrypted connection by “https://” and the lock symbol in your browser bar.

2) INFORMATION COLLECTED WHEN YOU VISIT OUR WEBSITE

When you only browse our website, we collect the information your browser sends to our server, which is technically necessary to display the website:

  • Pages visited on our site
  • Date and time of access
  • Amount of data sent in bytes
  • Source/reference from which you reached the page
  • Browser used
  • Operating system used
  • IP address used (which may be anonymized)

We use this information to keep the website stable and secure. It is not passed on or used in any other way, except where required by law.

3) COOKIES

We use cookies to make the website work and to improve your visit. Cookies are small text files stored on your device. Some are deleted when you close your browser (session cookies); others stay on your device for a set period so that we or our partners can recognize your browser on your next visit (persistent cookies).

Cookies are used, for example, to remember the contents of your cart. We may also work with advertising partners whose cookies are stored when you visit our site. You can set your browser to notify you about cookies, accept them case by case, or block them. Blocking cookies may limit how the website works.

4) CONTACTING US

When you contact us (for example by contact form or email), we collect the information you give us and use it only to respond to your request and for related administration. We delete it once your request is resolved, unless the law requires us to keep it.

5) CUSTOMER ACCOUNTS AND ORDERS

We collect and use the personal information you provide when you place an order or open a customer account, with your consent and as needed to fulfil your order. You may delete your customer account at any time by contacting us. After your order is complete, we keep your information only as long as required by applicable Canadian tax and business record laws, and then delete it unless you have consented to further use.

6) MARKETING EMAILS

6.1 Newsletter
If you sign up for our newsletter, we will send you information about our offers. Only your email address is required. We send marketing emails only with your consent, in accordance with Canada’s Anti-Spam Legislation (CASL). Every email identifies us and includes an unsubscribe link.

6.2 Existing customers
If you have bought from us, we may send you offers for similar products where CASL allows it on the basis of an existing business relationship. You can opt out at any time by using the unsubscribe link or contacting us.

7) ORDER PROCESSING AND SERVICE PROVIDERS

7.1 We share your personal information with shipping companies as needed to deliver your order and with payment providers as needed to process your payment.

7.2 Our store is hosted on Shopify, and payments are processed by the payment provider you choose at checkout (for example Shopify Payments or PayPal). These providers receive only the information needed to perform their service.

7.3 Some of our service providers are located outside Canada, including in the United States and Europe. Your information may therefore be stored and processed outside Canada, where it may be subject to the laws of those countries.

8) REVIEW REQUESTS

With your consent, we may use your email address to ask you to review your order. You can withdraw this consent at any time by contacting us.

9) SOCIAL MEDIA

Our website may link to our pages on social networks such as Facebook and Instagram. These networks receive information about you only when you click through to them.

10) ONLINE MARKETING & ANALYTICS

We use services such as Meta (Facebook and Instagram) advertising tools and Google Analytics to show relevant ads, measure results, and understand how the website is used. These services may use cookies and collect information about your browsing behaviour.

You can opt out of interest-based advertising through your browser settings or the Digital Advertising Alliance of Canada (youradchoices.ca).

11) YOUR PRIVACY RIGHTS

Under applicable Canadian privacy laws, you have the right to:

  • Know what personal information we collect and how we use it
  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Withdraw your consent to our use of your information, subject to legal or contractual limits
  • Ask us to delete your information, subject to legal retention requirements

You can exercise these rights by contacting us at info@mereandfilsjewelry.com. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator of your province.

12) HOW LONG WE KEEP PERSONAL INFORMATION

We keep personal information only as long as needed for the purposes described in this policy, unless a longer period is required by law. When it is no longer required, it is securely deleted.